Eligibility for Refunds
We do not offer refund on the product, unless the order is cancelled before shipping. We offer exchange on products within 3 days of delivery. The eligible reasons of exchange like size issues, defective items should be clearly stated while raising the request. Items must be unused, in original packaging, and in the same condition as received.
Exchange Process
To initiate an exchange, please contact our support team at support@soled.in with your order number and reason for exchange. Once confirmed, you will receive instructions for exchanging the item.
Exchange Timeline
Exchange will be processed within 5-7 business days after we receive the request for exchange.
Non-Refundable Items
Certain items such as personalized products, perishable goods, and digital downloads are non-refundable.
Questions about this policy? Contact us and our team will help.